Scrolling resets when switching between tabs in Service Cloud Console on Chrome 51+
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Known Issues · Fixed

Scrolling resets when switching between tabs in Service Cloud Console on Chrome 51+

Service Cloud Console

Last updated 2017-06-10 ·Reference W-3377518 ·Reported By 158 users

Fixed - Summer '17

Summary
This issue affects the Service Cloud Console app in Chrome 51 and higher versions. When you switch focus from a tab to another one, then return to the first tab, the tab is scrolled to the top but it hasn't been repainted. This means if you try to scroll up nothing happens. But if you try to scroll down then it repaints and it suddenly "jumps" to the top of the page.

Repro
1. Access a Service Cloud Console
2. Open an existing Case, Contact or Account record and scroll up/down with the mouse wheel or keyboard on the record tab

You can scroll down/up the content of the account tab in this time. This is expected behavior.

3. Click back to the list view in navigation tab, or another open tab
4. Go back to the previously opened tab
5. Scroll up with the mouse wheel or keyboard on the record tab

You can not scroll up the content of the record tab in this time. This is unexpected behavior.

6. Scroll down with the mouse wheel or keyboard and you can observe that the page jumps back up to the very top and at this point scrolling functionality is returned.

Workaround
Resize the page to get the scroll bar back and scroll up/down on the scroll bar to restore scrolling functionality.

Highlighting text to make the page scroll up/down also restores the scrolling functionality.

Reported By (158)

Imran Shaikh Kevin Douglas Shawn Nguyen jonel hestiada Eric Henderson Vince Carr Suman Papisetty Jarrod Hinson Bonnie Evans Rupa Narayanan Elodie Umuhire Hanna Sandoval Tyler Garman Oliver Abenoja Javier Aleksandra Nesterowicz Ava Serrano 正徳 藤原 Joanna Finucane Samir Samanta Vinayak Menon Peter Umali Eno Gjerasi Abhishek Srikumar Pete Goembel Eric Swinehart Pradheep Padmanathan Nicholas Tang Prasenjit Mahato Dhanalakshmi Sisubalan Federico Marchesi Chameen Battegoda Kimberly Dale Chetan Sharma Marcelo Gomes Jaime De la Rosa Paredes Jaime De la Rosa Paredes Jeremy Metzler Demi Yang Nick Strachota Sridhar Neelakantan Brooke Rhodes Jonah Mattox Anjana Jayaseelan Josh King Jordan Schmidt Eric daSilva Steven Araujo Herrick Hu Celena Tan Smita Gargote Manpreet Singh Supriya Khadke Julie Conrad Nick McClay Roman Mantsurov Deanna Degrassi Joseph Bohon Kyle Roberts Shan Chidambaram Ron Malcolm praveen sone Aaron Mattern Melissa Spaulding Tom Williamson Momchil Ognyanov Rusev Matt Bruederle Teresa Dixon Sharon Ragan Andrew Muir Vishal Jain Celina Baca Eric Anderson Samantha Phillips Brian Pitts Brian Knezek Anne CogginsSerre Andrew Castellano Bruno Valenti Donelle Block Angelo Abangan Hans Hong Daniel Baillard Peter George Roosmarijn Buijs CHRIS FEMAL TRISHA ROSKOM Sam Friedewald Mostafa Helmy Kelvin Fu Jeannine Roa Kristina Taylor Chiel de Graaf. Giovanni Silveira Tina Anderson Beth Wang Thomas Allendörfer Scott Strong Solomon Waldbaum Brian Aasland Fernando Campo McKeon Arroyo-Day Mark Bishop Laura Bryer Kelly Brown Reagan Hammond Toan Phamdang Jackie Neel 管理者 システム Tom Hochstetler Mathew Farabee Mark Schlaffman Sean Briceno Andy Roethler Bryan Pettit Ofri Heffetz Stephanie Blair Sachin Upadhyaya Kenny Marlar Kimberley Kubicsek Dhiraj Samtani Bob Wells Terra Sarai Leilah Thiel Nicole Kemanjian Jared Grover Lizzie Fleming James Lucey Conor Foley Gaurav Arora Ido Greenbaum Gregory Campbell Jack Lidington Laura Haley Ryan Beall Zachary Manning Edward Zaragoza Melanie Gaspro Robin Roach Mitchell Cowan Serko Eudemishlian Denis Yurchikov Daniel Shaheen Marc Ouimet Matt Young Jesus Sanchez Diaz atsuko suzuki Justin Leung Brian Chipman Violet Tveit David Sparks Lori Arrowood Dan Moore Matt Gvazdinskas Alen Osmanovic Christina Arrington Stephanie Dodson Konstantin Moskalenko Pavel Varivoda

Is it Fixed?

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