Salesforce for Outlook - clearing all Categories in a recurring event series in Outlook doesn't unmark for sync.
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Known Issues · Fixed

Salesforce for Outlook - clearing all Categories in a recurring event series in Outlook doesn't unmark for sync.

Email Clients , Outlook

Last updated 2017-04-14 ·Reference W-3102402 ·Reported By 2 users

Fixed - Winter '17

Summary
Trying to remove recurring event records from sync scope in Outlook fails when "Clearing Categories" on the record.

Repro
1. Have Salesforce for Outlook sync settings set to "Sync only the Outlook Items I select"
2. Create a daily recurring event in Outlook
3. Categorize as "Sync with Salesforce" and save the Event
4. Sync the event into Salesforce
5. In Outlook clear the Categories for the recurring event Series and save the record
6. Sync again.
7. Sync a second time and observe that the Event series is once again categorized as "Sync with Salesforce"

Workaround
After clearing the Categories for the record and before saving add a space or some character to a field in the record in Outlook and save.

Reported By (2)

Rahim Hemani Jeroen van Rij

Is it Fixed?

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