Case Comments do not show the full text in the Related List
Trailblazer Community

Known Issues · Fixed

Case Comments do not show the full text in the Related List

User Interface , Communities , Spring 16

Last updated 2021-05-26 ·Reference W-3046403 ·Reported By 201 users

Fixed - Summer '17

Summary
When viewing the Case Comments Related List on Cases while in Lightning or using the Napili template within Communities, you are only able to see the first 25 characters with no way to view the full comment.

Repro
1. Add a Case Comment to an existing Case
2. Navigate to the same Case within Lightning (or navigate to the Case in your Community using a Napili template)
3. Click the Related tab and scroll to the Case Comments Related List

You will see that the comment is cut off with no way of reading the full text.

Workaround
If you are viewing the Case in Lightning, you can view the Case Comments in the Feed view.

If you are viewing the Case in your Community using the Napili template, you can include the Feed in the detail page.

Reported By (201)

Peter Nielsen Avihai Shindelman Susan Connor Marek Haken Samuel Mercado Thomas Peppers Sarah Young Gaël Lichtwer Kristen Kaufman Stefanie Rieger-Stange Masashi Hamamatsu Antonio Lenguasco Celeste Streeter Krysteen Hopkins Bidhi Neupane Edryan Mengorio Adriana Kacerikova Jodi Nemser-Abrahams Nancy Brown Irina Clington Georg Wenk Avinash Janardhanan Cody Royster Holly Huntley Nathan Andrick Sonia Ganivet Nathan Reinholz Stacie Wall Amanda O'Gorman Andrew Shanks Adrianne Marquez Edward Ashforth Anurag Joshi Compliatric Admin Francesca Zorcolo Leana Balasco Anna Seo Anjali Malhotra Lisa Horne William Stallworth Pam Rosenkrans Clay Hilte Colin Burris Aruna Dhavaleswarapu Rémi Le Guin Aditya Pratap Singh Stephanie Foerst Sreemal Rao Eric Tolie Paul Narsavage Steven Morrissey BeaJ Ray George Roney Robert MacKinnon Marcos Vale Nadia Gainsbourg ☁⚡ Lindsey Hogan Caitlin Pack Sara Konkin Sravan Nanduri Oscar Pachano Preston Hafer Rana Mansour Richard Smith Jen Nikka Lim Marine MOULIN Nat Sullivan Alessandro Passoni Nathan Lang David Spell Heidi Krapfl Troy Hoshor Mickaël CHACIM DOS SANTOS CONSUELO OSORIO JIMENEZ Travis Simpson Eeshita Srivastava Julie Force Amit Kumar Libby Posadas Evette Tan Yorai Ben Haim Admin Kelly Giles Chris Anderson Anna Li Maddie Broadbent Jason Kane David Zheng Justin Helgerson Michelle Brown Michal Hruška Steve Boyce Marina Palos Holly Lee Andrew Hartman Salesforce Admin Team George Gradwohl Maurice Murphy Eliot Biesold Heather TH McLemore Jessica Lujan Sri Lakshmanan Chris Swanson Lia D'Agostino Jason Dominiczak Alison Baird Anne-Marie Messineo Marc Kelner Rob Woodman Leo Daley J Solutions Vazeer Mohammed Laura Klim Ian Sidle Chris Fezza Richa Patel Chris Lewis Jeroen Schwankhuizen Andrée-Anne Couillard Mayur Vij Navandhar Lorraine Stonham Bethany Brunskill Jodie Daniels Toni Ryniker Raji Alagiamanavalan Tom Ford Heena Patel Sarah Kane Clay Hilte Brent Myers Shyamal Mehta Shanna Giannatti Michael Garcia Shruti Admin David Garcia Sebastiano Bertani Chris Eley asldjo jaosdj Jonah Hust Cindy Bozic Jon Balza Jon Casey Maria Huemmer Christie Densmore Griffin Warburton Matthew DeFauw Scott Rogers Traction Admin Alexis Grau Matea Unger Rachel Crompton-ADMIN Jason Eric Jensen Aaron Ayer Pedro Freire Chris Blaudschun Francesca Donaghy Eight Cloud Megan McIntyre Mairi Kennedy Grant Niehus Ange Randall Kate Emeneau Marc Wallace Michael Dreesmann Michael Jankowski Kelly Brown Chris Johnston David Charest Stéphanie AGUILLON Darrel Niemann Serena Villano Pruthvi Raj Kankunthala Tamara Brandenberger Richard Lloyd Kirsty Bishopp Roxanne Corrieri Petros Ioannou Nik Kasala Nancy Wisnewski Ella  Bernachik Nevo Harari Amarel  Rubin  Jenny Mosunova Ainat Malachi Neta Orlovski Eyal Morad Gal Regev Dana Furman Einat Tzur-Shain Dana Kats Lee Ephrati Tali Gretz Larry Hall (he/him) Eno Gjerasi Brian Hartley Gina Pedroni John Martinez Sara Schmitt Ashley Bochiechio Guillermo Pedroni Jane Isaac Christian Eichhorn

Is it Fixed?

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