Case Comments do not show the full text in the Related List
Last updated 2021-05-26 ·Reference W-3046403 ·Reported By 201 users
When viewing the Case Comments Related List on Cases while in Lightning or using the Napili template within Communities, you are only able to see the first 25 characters with no way to view the full comment.
1. Add a Case Comment to an existing Case
2. Navigate to the same Case within Lightning (or navigate to the Case in your Community using a Napili template)
3. Click the Related tab and scroll to the Case Comments Related List
You will see that the comment is cut off with no way of reading the full text.
If you are viewing the Case in Lightning, you can view the Case Comments in the Feed view.
If you are viewing the Case in your Community using the Napili template, you can include the Feed in the detail page.
Reported By (201)
Is it Fixed?
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