Account__r.Name is displayed as blank only when queried in context of the Community Users
Trailblazer Community

Account__r.Name is displayed as blank only when queried in context of the Community Users

Apex , Sharing , VisualForce

Last updated 2017-10-14 ·Reference W-3754433 ·Reported By 1 users

Fixed - Winter '18

If you perform a SOQL query on Case Object or any other custom object for Account name like :

SELECT Account__r.Name, Contact__r.Name, Custom_Account__c, Custom_Contact__c FROM Case

in context of a community user, the Account name field is displayed as blank only when queried in context of the Community Users.

As per release note :

Account name should be displayed.

Setup a community, create a community user with profile "Customer Community Plus Login User", set org OWD sharing access as :

default internal: "Public Read/Write",
and default external: "Private".

Create a case which has lookup on Account and Contact, both community user don't have access to.

Then write a Apex Class:


public with sharing class caseController{

public list<Case> cases {get; set;}

public caseController(){

cases = [SELECT Custom_Account__r.Name, Custom_Contact__r.Name, Custom_Account__c, Custom_Contact__c FROM Case WHERE Id = '500xx000000YkwV'];




Write a VF page:


<apex:page controller="caseController" tabStyle="Case" showHeader="false">

<apex:form >

<apex:repeat var="case" value="{!cases}">









Go to contact which associated to that community user, login, modify URL to visit above VF page.

Account__r.Name field is blank

Change internal and external OWD to the same to make it work, or change Apex class to without sharing.

Reported By (1)

Is it Fixed?

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