Salesforce for Outlook - The installer has encountered an unexpected error installing this package.... error code is 12029
Last updated 2018-03-23 ·Reference W-3535150 ·Reported By 1 users
Summary
If you already have a Symantec Root certificate on your users workstations that you are trying to deploy Salesforce for Outlook to, the MSI deployment may fail. Basically if this certificate is present, the per-machine installation will fail. when this certificate is not present, the per-machine installation will succeed. Same thing also applies with the .exe
*Most probably the workstation that SFOis being deployed to has no internet connection
**The log may contain the following lines
MSI (s) (8C:B4) [16:49:14:195]: Product: Salesforce for Outlook -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CertMgr.Exe_Install_PerMachine_CA, location: C:\WINDOWS\Installer\MSI538B.tmp, command: /add "C:\Program Files (x86)\salesforce.com\Salesforce for Outlook\Symantec.CodeSigning.CA.cer" /c /s /r localMachine CA
Repro
1. install Symantec Root certificate (you can obtain a copy of this from a machine that has SFO installed. It is located in the following location depending on the installation type
ME ONLY:
%localappdata%\Programs\salesforce.com\Salesforce for Outlook\Symantec.CodeSigning.CA.cer
FOR EVERYONE WHO LOGS INTO THE MACHINE
with 64bit Office : C:\Program Files\salesforce.com\Salesforce for Outlook\Symantec.CodeSigning.CA.cer
with 32bit Office : C:\Program Files (x86)\salesforce.com\Salesforce for Outlook\Symantec.CodeSigning.CA.cer
2. Disconnect from internet
3. install SFO
Workaround
Either remove the certificate first from the machine or if you are a member of the IT team you can create a MST (MSI Transformation) that causes the installation to ignore the exit codes coming from the CustomAction | CertMgr.Exe_Install_PerMachine_CA execution step
Follow the steps below to manually delete the certificate and reinstall SFO,
1- Download the Certmgr.exe file from the links below if you don't have it on your computer already
64bit : https://org62.my.salesforce.com/sfc/p/000000000062/a/0M0000005hSz/2AFFMVsFPN_rXpx5yLdM1RYFq7YqLWthhb0eTbuLQ7Q
32bit:
https://org62.my.salesforce.com/sfc/p/000000000062/a/0M0000005hT4/LvU9bTnP3u22mPdOBueSYj2QRsZdf5cGc_5c6KWEQ7U
2- Double click on it to open the "Certificate" app
3- Click on the "Trusted Publishers" tab ( you may have to use the small arrows on top to move to the right to see this tab)
4- Click on the "Salesforce.com Inc" certificate under the "Issued To" column and click on Remove
5- Click on Close
6- In Windows, perform a search for the "Symantec.CodeSigning.CA.cer" file and if you find any, rename them to .old
7- Try to install SFO
Reported By (1)
Is it Fixed?
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