User gets a 'Flow failed to access the value' error
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Known Issues · Fixed

User gets a 'Flow failed to access the value' error

Last updated 2022-02-10 ·Reference W-3658749 ·Reported By 3 users

Fixed - Summer '17

Summary
Users may get a 'flow failed to access the value' if a record passed into a Process operates on fields that are null.

Repro
1. Login as a System Admin

2. Create a new picklist on the Account object with the following properties:

Values: 1, 2, 3
Required: unchecked
Restrict Picklist: unchecked

3. Create an Invokable process on the Account object with the following properties:

Define Criteria for this Action Group
------------------------------------------------
Criteria for Executing Actions: No criteria—just execute the actions!

Immediate Actions
------------------------------------------------
Record: Update record that started the process
Criteria for Updating Records: No criteria—just update the records!
Field: Account Name, Type: Formula, Value: if(isblank(text([Account].my_picklist__c )), 'blank', 'not blank')

4. Activate the process

5. Create a new process on the Contact object with the following properties:

Define Criteria for this Action Group
------------------------------------------------
Criteria for Executing Actions: Conditions are met
Field: [Contact].FirstName, Operator: equals, Type: String, Value: invoke

Immediate Actions
------------------------------------------------
Process: the invokable process you created in step 3
Process Variable: SObject, Type: Reference, Value: [Contact].Acccount

6. Activate the process

7. Edit an existing Contact record with a Parent Account and set the first name to: invoke

8. Save the record

Actual Results:
===============
System Admin receives the following error:

Error element myRule_1_A1 (FlowRecordUpdate).
This error occurred when the flow tried to update records: The flow failed to access the value for SObject.my_picklist__c because it hasn't been set or assigned.

Expected Results:
=================
The record is saved

Workaround
No workarounds at this time.

Reported By (3)

Nydia Ayala Richard Clark KC Kwong

Is it Fixed?

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