Lighting Experience: Email Composer sending email fails if the email attachment is a Salesforce CRM Content file with a web url
Trailblazer Community

Known Issues · Fixed

Lighting Experience: Email Composer sending email fails if the email attachment is a Salesforce CRM Content file with a web url

Sales and Marketing , Winter 17 , Lightning

Last updated 2022-02-10 ·Reference W-3585198 ·Reported By 4 users

Fixed - Summer '17

Summary
Sending email fails on Contact/Lead/Opportunity etc when using Lightning Experience Email Composer with an attachment file that is a "Salesforce Content file with a web link". The following error is exhibited upon failure:

"We couldn't send your email. Please try again"

Repro
1. Create a Salesforce CRM Content file with a web link - see this for steps: https://help.salesforce.com/articleView?id=content_links_upload.htm&type=0
2. Navigate to Lead record in Lightning Experience
3. Click on Email tab
4. Compose Email
5. Click on Attachment icon
6. Click on Recent items so it shows the content file created in # 1
7. Click Add
8. Send the email
9. Observe "We couldn't send your email. Please try again"

Workaround
N/A

Reported By (4)

Megan McCormick Jonathan Finch Zac Sturgess Jonathan Muller

Is it Fixed?

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