Site.forgotPassword() does not respect password policies when used on a custom forgot password page with communities
Trailblazer Community

Site.forgotPassword() does not respect password policies when used on a custom forgot password page with communities

Apex , Sites , Communities

Last updated 2017-06-10 ·Reference W-2651594 ·Reported By 1 users

Fixed - Summer '17

When using Site.forgotPassword to generate a reset password email for community users, the method does not respect the password policy “Require a minimum 1 day password lifetime” and allows users with this password policy to reset their password multiple times within 1 day.

Expected Result:
An email with the subject “we can’t reset your salesforce password” and no ability to reset my password twice in a day with this password policy set.

Actual Result:
You are allowed to reset your password even though the password policy says otherwise.

1. Check the password policy setting “Require a minimum 1 day password lifetime” on the community user profile
2. Configure the forgot password page to be a custom visualforce page with custom controller
3. Go to the community user in the setup menu and click “reset password”. Notice an email is sent, allowing you to reset the password
4. Click this button again and notice the email changes to “we can’t reset your salesforce password”
5. Now go to the community login page where you have configured the custom forgot password visualforce page
6. Click “forgot password” to see the custom visualforce page, and trigger the apex controller to call Site.forgotPassword (most likely through a form with a username as input)
7. Notice you are allowed to reset your password, despite the password policy.

Use the standard forgot password page.

Example code:


<apex:page showHeader="false" sidebar="false" title="TestForgotController" controller="TestForgotController">
<apex:form styleClass="form-signin" >
<apex:outputLabel for="UserName" value="Username" />
<apex:inputText id="UserName" value="{!username}" />
<apex:commandButton value="Submit" title="Submit" action="{!forgotPassword}" />


public class TestForgotController {

public String username {get; set;}

public PageReference forgotPassword() {

if(username != '') {
User UserToReset = [Select Id, Username from User where Username = :Username and IsActive = true LIMIT 1];
boolean success = Site.forgotPassword(username);
PageReference pr = Page.CommunityForgotPasswordConfirm;
return pr;
return null;


Reported By (1)

Is it Fixed?

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