IER records failing to display in the Tracking Data Cleanup Tool
Trailblazer Community

IER records failing to display in the Tracking Data Cleanup Tool

Marketing Cloud Integrations

Last updated 2020-09-03 ·Reference W-3908271 ·Reported By 3 users

In Review

Summary
When attempting to review IER data through the Tracking Data Cleanup Tool, data will fail to display if there is no Tracking Expiration Date included.

Repro
-Create a new email send using Guided Send on the MC side.
-Select a Salesforce campaign as the recipient, complete the email send.
-Wait for the Email Send record to be created on the Salesforce side.
-Add the Tracking Expiration Date field to the layout

Workaround
Add the Tracking Expiration Date field to the layout.

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.