IER records failing to display in the Tracking Data Cleanup Tool
Last updated 2021-03-01 ·Reference W-3908271 ·Reported By 3 users
No Fix
Summary
When attempting to review IER data through the Tracking Data Cleanup Tool, data will fail to display if there is no Tracking Expiration Date included.
Repro
-Create a new email send using Guided Send on the MC side.
-Select a Salesforce campaign as the recipient, complete the email send.
-Wait for the Email Send record to be created on the Salesforce side.
-Add the Tracking Expiration Date field to the layout
Workaround
Add the Tracking Expiration Date field to the layout.
Reported By (3)
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