Double boxes appearing in Engage for Gmail UI
Trailblazer Community

Double boxes appearing in Engage for Gmail UI

Pardot

Last updated 2020-08-11 ·Reference W-7635064 ·Reported By 6 users

Fixed

Summary
UI Issues occur when using Salesforce Engage for Gmail. If a user sets their default compose window to full-screen, the 'Salesforce Engage Options' window appears twice. If the user enables tracking, two "Send" buttons appear.

Repro
Notice double "engage options" window and two "send" icons if tracking is enabled.

Workaround
Disable setting that defaults to the full-screen editor and expand the editor to full-screen mode manually (if full screen is preferred)

To do this in gmail, click 3 dots in bottom right --> uncheck "default to full-screen"

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