Duplicate calendar invite is sent to the attendee when a lead is converted to a contact
Trailblazer Community

Known Issues · In Review

Duplicate calendar invite is sent to the attendee when a lead is converted to a contact

Activities , Outlook , Lightning

Last updated Today ·Reference W-7440077 ·Reported By 101 users

In Review

Summary
If events are syncing through Lightning Sync, a duplicate meeting invitation is sent to the attendee when a lead is converted to a contact in Salesforce.

Repro
1. Create a new lead record in Salesforce with your email address.

2. Create a new event in Salesforce with the newly created lead as the single attendee.

3. Wait till the event syncs to Outlook and you receive an email invite (on the lead's email).

4. Accept the invite and wait till the attendee status is updated in Salesforce on the event record page.

5. Convert the lead to contact and wait.

6. You will receive a second invite for the same event after the sync cycle is complete.

Workaround
Change the Sync Direction to Exchange to Salesforce if this works with your process.

Reported By (101)

Emmanuelle ATANGANA Oliver Twist Garrett Hoffman Jaclyn Schaefer Dave Grenwis Yoann Coumes-Gauchet Thibaud Kuntz Gabriel Dang Jean-Paul Neveu Yoh-ichi KOBAYASHI Jenna Masuda Gabe Dang Koen Van Lil Tom Van Dijck Ian Davis Lillian Chen Kimberly Mann Massimiliano Ciarrocca Tom Gutbier Sarah Sly Sean O Santhiya Mummoorthy Brian Hong Rebekah Box Eric Mannino Lisa Hamon Nick Huygh Laura Cristea Carlene Scafidi Matt Mursten Bhavin Shah Philipp Naborschikov Ivan Alexeev Jeremy Jones Hop Sullivan Matthew Engel Katie Thomas Victoria Parker Lorena Sergent Abdellah Boussaidi Andrea Milani Eric Peppin Enric Rodo eClouds Solutions SFDC Admin1 Selin Aydogan Esa Vasara Matt Jensen Claire Herrett Sahil Anand Caitlin Degler Tim Gromis Miriam Pike Lisa Donning Eric Gehlbach Andrea Houlne Liston Pinto Shimrit Machlev Grace Brennan Simon Bocca Mike Fisher Kyle Pearn Natalie Dixey Katerina Manova Pablo Jara Will Thomas Bill Borbas Joan Brothers Fury Group Maria Asher Thomas Rosen Alexandre Guinovker Bettina Guter Brian Watson Ashley Oodle Sean Gejenski Pat Buono Gautier SARDAIS Marlene Karkun Jeffery Kupski Chris Redding Elias Sanchez Amir Zeierman Cindy Chang Gregory Geffrard SalesForce Administrator Sarah Dove Scott Oliel Randy Burrer Keynan Bloch Marc Francois Timo Müller chris osaze Scott Taylor Greg Rohman Aanchal Sharma Amanda Watson Adrian Biljan Rob Anderson Stefanie McAvoy David Richardson

Is it Fixed?

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