Sending an email using Journey Builder's Test feature is creating an IER record for the corresponding salesforce record in Salesforce.
Last updated 2020-04-28 ·Reference W-7497413 ·Reported By 1 users
Using Journey Builder Test functionality is creating an IER record for the for the corresponding salesforce record in Salesforce. But as per document, it should not be created for test send:
"This test mode allows you to view their simulated paths through the journey without sending messages to them or affecting tracking or reporting"
1) Create a new journey with an email send in an MCC integrated account..
2) Click on "Validate".
3) After sucessful validation, click on "Test Journey".
4) Choose contacts.
5) Send type "Send Only Test Messages" and provide an email address.
The email will be sent to the given email address and at the same time an IER will be created for the selected contact.
While using the test feature, un-check the option 'Send Tracking Results to Sales Cloud', perform the test and while activating the journey, re-check the option end Tracking Results to Sales Cloud. This way, the IER will not be created for test email send.
Reported By (1)
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.