Journey Builder 'Create Task in SF' activity unable to Lookup owner value from contact model
Last updated 22 days ago ·Reference W-7349057 ·Reported By 3 users
Journey Builder's 'Create Task' Sales Cloud Activity is assigning tasks to the injected contact instead of a user-defined owner at the time of activity creation. The issue appears when the activity is configured to lookup from synchronised data in the contact model.
1. Create Journey with a SF Create Task activity
2. Assign the task owner to a Account Owner/User through the synchronised data in the Contact Model
3. Sales Cloud will create the new task record however the owner will be the contact rather than the Account Owner/User
The workaround is to pass the intended Task owner's unique identifier with Journey data in the Journey's Entry data extension and avoid a look up through the contact model.
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.