Journey Builder 'Create Task in SF' activity unable to Lookup owner value from contact model
Last updated 2021-10-12 ·Reference W-7349057 ·Reported By 1 users
Journey Builder's 'Create Task' Sales Cloud Activity is assigning tasks to the injected contact instead of a user-defined owner at the time of activity creation. The issue appears when the activity is configured to lookup from synchronised data in the contact model.
1. Create Journey with a SF Create Task activity
2. Assign the task owner to a Account Owner/User through the synchronised data in the Contact Model
3. Sales Cloud will create the new task record however the owner will be the contact rather than the Account Owner/User
The workaround is to pass the intended Task owner's unique identifier with Journey data in the Journey's Entry data extension and avoid a look up through the contact model.
Reported By (1)
Is it Fixed?
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