Journey Builder 'Create Task in SF' activity unable to Lookup owner value from contact model
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Known Issues · In Review

Journey Builder 'Create Task in SF' activity unable to Lookup owner value from contact model

Marketing Cloud Integrations

Last updated 22 days ago ·Reference W-7349057 ·Reported By 3 users

In Review

Summary
Journey Builder's 'Create Task' Sales Cloud Activity is assigning tasks to the injected contact instead of a user-defined owner at the time of activity creation. The issue appears when the activity is configured to lookup from synchronised data in the contact model.

Repro
1. Create Journey with a SF Create Task activity
2. Assign the task owner to a Account Owner/User through the synchronised data in the Contact Model
3. Sales Cloud will create the new task record however the owner will be the contact rather than the Account Owner/User

Workaround
The workaround is to pass the intended Task owner's unique identifier with Journey data in the Journey's Entry data extension and avoid a look up through the contact model.

Reported By (3)

Justin Phelps Jojo Noble Greg Stone

Is it Fixed?

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