CTI click-to-dial does not work from phone menu items in highlights panel on the record page
Trailblazer Community

Known Issues · In Review

CTI click-to-dial does not work from phone menu items in highlights panel on the record page

CTI , Spring 20

Last updated 2022-04-08 ·Reference W-7338250 ·Reported By 44 users

In Review

Summary
Phone / Mobile fields in the collapsible highlight panel in Lex Console do not work with Click-to-Dial and causes a JS error in console.

highlightsDetailsItem.js:2 Refused to run the JavaScript URL because it violates the following Content Security Policy directive: "script-src 'self' 'nonce-cc7a6cf6-cb70-b805-0171-7765a636086f' chrome-extension: 'unsafe-eval' *.canary.lwc.dev *.visualforce.com https://ssl.gstatic.com/accessibility/ https://static.lightning.force.com". Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution.

Repro
1. Spin up a fresh org
2. Setup the Lightning Open CTI using the below link.
https://developer.salesforce.com/page/Lightning_Open_CTI
3. Go to any contact where you have added the both Phone & Mobile Numbers.
4. In Phone utility bar item login with the credentials.
5. Click on the Phone number in highlights panel on the record page.
5a. Open browser console and see JS error.
5b. Ignore the JS error. It is harmless

6. Now in highlights panel, open phone dropdown
6a. Click on second phone number in the dropdown
6b. This time, only JS error. The click did not complete

Workaround
Use click to dial from record detail page instead of Highlights panel.

Reported By (44)

Steven Hart Kartik Bindal Marci Ribeiro Ricardo Pereira Pedro Augusto Domingues Braz Matheus do Val Ellery Ewing Sherry Io Andreas Beck Steven Ruble Jeremy Shipley Ly Cuong Pavel Krusina Brian Schnack Md. Abdur Razzak Peter Penunuri Adam Jenkauski Salesforce PM Team Mário Carvalho Rory McDonald Jay Lammers Joe Alexander Ayala Rodriguez Chris Duncan Sam Yoakum Varatharaj Balaraman Rene van Metelen Ernst-Jan Briedé Jos Vlaar Sara Burton Greg Inglis Santander CRM Administrator Tricia Ford Pam Miller prudhvi raj Brian Kenny Bruce Fontaine Alexander Montenegro Patricia Edwards Cédric LETELLIER Rose Doll Shipra Verma Justin Clarke Bill Tsatskas Idris Laabassi

Is it Fixed?

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