"Insufficient access on cross reference entity on the following contacts" error message when attempting to create ab IER on a merged contact
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"Insufficient access on cross reference entity on the following contacts" error message when attempting to create ab IER on a merged contact

Marketing Cloud Integrations , Marketing Cloud Admin

Last updated 2020-06-09 ·Reference W-7069605 ·Reported By 1 users

No Fix

Summary
When an attempt to create an IER on contact that has been merged into another contact an error message of "insufficient access on cross reference entity on the following contacts" and IER is not created.

Repro
- Make a send to contact that you will merge into a contact later.
- Merge the contact into another contact.
- Create open and click activities for that contact
- When the tracking subscription next run, an "insufficient access on cross reference entity on the following contacts" message will be logged when trying to create the IER for the merged contact.

Workaround
- Do not merge Contacts or view tracking within the Marketing Cloud

Reported By (1)

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