Live Message Initial Message not showing in chat window when accepting session
Last updated 10 days ago ·Reference W-6966595 ·Reported By 26 users
When the agent accepts the incoming message from the Omni Channel widget the Live Message Session Start Message isn't sent.
>> login as agent
>> Make yourself online
>> Send a message from the facebook channel
>> comeback to salesforce and accept message from omni widget
>> You can see the LM starts message and agent message is not showing in the widget
>> Chat widget is showing blank after agent accept it
Refreshing the page the chat is reloaded and the start message shows correctly.
Reported By (26)
Is it Fixed?
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