Einstein Recommendations Status console displays 0 for sessions and base collect code
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Einstein Recommendations Status console displays 0 for sessions and base collect code

Marketing Cloud Einstein/Predictive

Last updated 6 days ago ·Reference W-6973649 ·Reported By 19 users

In Review

Summary
"Base collect tracking code" & "Sessions" always shows 0 in Status console.

Repro
Within Email/Web Recommendations visit the Status Console Tab and observe "Base collect tracking code" or "Sessions" displays 0 even though values are present for other track calls

Workaround
Use the other tracking values to monitor health of the collect code.

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