Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+
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Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+

Marketing Cloud Email Studio , Marketing Cloud Admin

Last updated 2020-06-06 ·Reference W-6345859 ·Reported By 45 users

In Review

Summary
Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+

Repro
- Create an email from an out of the box Content Builder Template (e.g. Hero 1-2-1)
- Send the email
- Open email in the Outlook app on an iPhone using iOS 11 or greater (or test in Litmus which currently uses 11.3.1)
- Notice the columns do not stack

Workaround
- Use a custom template or a different app to render email

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