Standard Marketing Cloud System Defined Roles may deny items they shouldn't
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Standard Marketing Cloud System Defined Roles may deny items they shouldn't

Marketing Cloud Email Studio , Marketing Cloud Admin

Last updated 9 days ago ·Reference W-6887678 ·Reported By 10 users

In Review

Summary
Standard Marketing Cloud System defined Roles can result in users having denied permissions when they should not.

Repro
- Apply a standard Marketing Cloud System defined Roles (e.g. Administrator and Marketing Cloud Administrator) to a User
- Select the User that just had these Roles applied
- Click Manage Roles > Edit Permissions
- Expand / drill down to Email > Content > Email
- Notice Email > Content shows "Allowed", however the individual sub permissions show "Denied"
- The same thing happens for all permissions under Email (e.g. Interactions)

Workaround
- Within Setup, select the User(s) with the affected standard Marketing Cloud System defined Role
- Go to Manage Roles > Edit Permissions
- Manually add the granular permissions to the User(s)

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