When "Premium Chinese Data" is enabled on account, exporting a imported keyword with "AND" or "OR" will fail
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When "Premium Chinese Data" is enabled on account, exporting a imported keyword with "AND" or "OR" will fail

Marketing Cloud Social Studio

Last updated 2019-06-01 ·Reference W-5453689 ·Reported By 0 users

Fixed in version Marketing Cloud Social June 2019 Release

Summary
When "Premium Chinese Data" is enabled on account and imported the keywords that included upper case "AND" and/or "OR" into a topic profile, that will cause the keywords to fail to export.

Repro
1. In first confirm if "Premium Chinese Data" is enabled on account. (This need to purchase "Premium Chinese Data" SKU)
2. Select Topic Profile
3. Click the gear button at the Keyword Groups
4. Click the "Import Keyword Groups"
5. Upload a CSV file that included the keywords that included upper case "AND" and/or "OR" (e.g. "sAND", "pORt")
4. Click the "Export Keyword Groups" after importing above.
5. Error message "Failed to export keyword groups" shows at the top of UI

Workaround
Convert keywords to lowercase within the CSV file before importing (e.g. "sand", "port").

Reported By (0)

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