I am unable to use a Send Classification for From Name "A" when using the A/B Test type From Name in Marketing Cloud Connect
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I am unable to use a Send Classification for From Name "A" when using the A/B Test type From Name in Marketing Cloud Connect

Marketing Cloud Integrations

Last updated 2019-05-06 ·Reference W-3446744 ·Reported By 7 users

No Fix

Summary
When using the Marketing Cloud Connect integration, you have the ability to send emails via A/B Testing in Salesforce. When selecting the A/B Test type 'From Name', using a send classification will cause an error and prevent you from sending. This error will occur when From Name "A", is using a Send Classification.

Repro
1. When logged into your integrated Sales Cloud ORG, access the Marketing Cloud tab
2. Create a new A/B Test of type 'From Name'
3. Fill out the form with valid information
4. For 'From Name A' select 'Send Classification' radio button and select a valid classification from the option select ('From Name B' can be either Email Address or Send Classification)
5. Attempt to Send the A/B Test
6. A warning will appear with the following message: 'There was a problem parsing From Name A. Please contact the system administrator for assistance.'

Workaround
1) Perform the A/B test directly in the Marketing Cloud
2) Do not use a send classification in your A/B Test when configuring this in the Sales Cloud

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