Post Count Issue with Blended characters and Asian characters in Social Studio
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Post Count Issue with Blended characters and Asian characters in Social Studio

Marketing Cloud Social Studio

Last updated 2020-04-06 ·Reference W-3289412 ·Reported By 2 users

Fixed in version Marketing Cloud Social March 2020 Release

Summary
This issue can happen with the combination of Hashtags and Asian "Blended" characters causing the post counts to differ in Social Studio, while comparing 2 identical topic profiles. One of the copied topic profiles may be using a new mechanism designed to drop the Hashtag in this scenario, when combined with Asian characters and a difference of post counts (volume).

Repro
1. Have 2 identical copied topic profiles containing the same hashtag and Asian Blended character keywords.

2. Create an Engage column for each topic profile and compare the post count OR an Analyze Listening Summary Dashboard/Workbench.

3. You may notice the post counts do not match and one the topic profiles may shows a lower or higher post volume, than the other copy.

Workaround
No known workaround at this time, other than to create a Topic Profile with the hashtag keyword(s) only.

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