Salesforce for Outlook - Side Panel display "You're not connected to Salesforce" when authenticating via SSO
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Known Issues · Fixed

Salesforce for Outlook - Side Panel display "You're not connected to Salesforce" when authenticating via SSO

Email Clients , Outlook

Last updated 2017-04-14 ·Reference W-3236666 ·Reported By 60 users

Fixed - Winter '17

Summary
If a Salesforce org is set up to use Single Sign-On (SSO) with SAML, the Side Panel may show the following message, effectively preventing the user from using it:

"You are not connected to Salesforce"

The AddinTrace.log has a line where it shows a PasswordChange is required

Here is an example:
2016-06-23 12:30:23,495 [VSTA_Main ] DEBUG adxsidepanel OnDocumentCompleted : Document Url= https://<mydomain--c.na**.content.force.com/secur/contentDoor?startURL=https://<myDomain>.my.salesforce.com/_ui/system/security/ChangePassword?

Repro
After upgrading or installing SFO v3.x or higher, open Outlook and login to SFO and complete the wizard, The Side Panel will load and in a few second the message is displayed.

Workaround
#1 Reset user's password from the Salesforce org | user profile
#2 Alternatively, remain on a lower SFO version such as SFO v2.9.3 and hold off from upgrading at this time. We are working on making a new SFO version available that does not exhibit that behavior.

Reported By (60)

Przemyslaw Bucharowski Dawid Kolodziejczyk Piotr Szabla Irene Segal Jimmy Jetchick Craig Goth Przemysław Sołtys Olga Loza Varun Sridhar Stephen Athan Jenu Abraham Csaba Jaromi Cicily Punauakee Salesforce Administrator Mathieu Foley Mel Cabreros Kimberly Ketcham Charles Fairley Ankita Darda John Lovoy Kathy Tyler Melanie Figaro Jesus Betancourt Ben Jackson Jacqueline Gilbert Simon McCormack Tom TUYTSCHAEVER Brenden Wells Ashish Verma Heidi Dorion Clayton Deegan Jay Snow Corbie Barnard David Farrington Nick Hill Richard Shao Jyothi Morthala Josh Davis Jennifer Cupp Nic Roozeboom Torrent @SND Eric Lee Carlo Jaemers Carlos Solorzano Ishwarya Vanama Giuseppe DELL'ERBA Nicola Leocata Wai Sim Jessica WONG Brandon Dickason Trevor McLaren Austin Lawler Kathy Avdis Tina Marie Albro Raghav Akunapuram Cyndi Chan Vittorio GAMBOLATI Mike Kazmierczak Rachel Blank Muneer Kazmi Chris Hoffman

Is it Fixed?

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