Case list view in Napili Community fails to load if it contains Account or Contact fields
Trailblazer Community

Known Issues · Fixed

Case list view in Napili Community fails to load if it contains Account or Contact fields

Service , Communities

Last updated 2017-04-14 ·Reference W-3189198 ·Reported By 6 users

Fixed - Winter '17

Summary
Case list views in a community using the Napili template may fail to load if they contain Account and/or Contact fields.

Repro
1. Login as a System Admin on a org with a Community that uses the Napili template

2. Go to the Cases tab

3. Create a new list view and add the "Contact Name" field to the view

4. Switch to the Community

5. Navigate to a case list view in the Community

6. Select the new case list view you created

At this point the list view will fail to load. It may appear blank or you may see the results of the last case list view that loaded successfully.

Workaround
As a workaround you may want to consider removing Contact and Account fields from your case list views.

Reported By (6)

Nick Emmett Scott Stith Diavonna Spivey Elise Toohey Matthew Green Scott Stith

Is it Fixed?

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