Memory leakage when using Responsive lists in the Console
Trailblazer Community

Known Issues · Fixed

Memory leakage when using Responsive lists in the Console

Performance , Service Cloud Console

Last updated 2022-02-10 ·Reference W-3213857 ·Reported By 9 users

Fixed - Winter '17

Summary
If you enable the feature responsive lists and use push notifications in the console you may experience memory leak issues which will result in your browser slowing down and/or crashing.

Repro
1. Login to your org
2. Enable Responsive lists

Setup -> create -> apps

Select the console app -> edit and check the box for Responsive Lists.

3.use a tool such as perfmon to see the memory usage

4. Refresh the list view within the console multiple times (approximately 100)

5. Check the perfmon tool to see the memory usage increase.

Please note: Click the refresh for the list view multiple times is a method to simulate the affect of push notifications. If you have push notifications enabled you will not need to do the refresh to see the issue, however it may take longer to notice the issue.

Workaround
1. Disable responsive lists.

If disabling this feature is not an option, the alternative is to have your user preemptively refresh their browser to have the memory released. This will avoid any slow downs and/or crashes.

Reported By (9)

Zachary McGeary Fausto Perez Arjan Nijkamp Bob Ceuppens Samuel De Rycke Sven Buyle Koen Vermachelen Service Admin Dennis Daelman

Is it Fixed?

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