Milestone clock continues ticking when not in Business Hours
Last updated 2022-02-10 ·Reference W-2498701 ·Reported By 1 users
Summary
Users may have noticed that the Milestone clock continues to tick on days where no business hours are set.
Repro
1. Login as a System Admin
2. Create Business Hours with no hours for today
3. Create a case with an Entitlement Process so that it generates a Milestone
At this point you;ll notice that the Milestone clock starts ticking.
Workaround
No workarounds at this time.
Reported By (1)
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.