Milestone clock continues ticking when not in Business Hours
Trailblazer Community

Known Issues · Fixed

Milestone clock continues ticking when not in Business Hours

Platform

Last updated 2022-02-10 ·Reference W-2498701 ·Reported By 1 users

Fixed - Winter '17

Summary
Users may have noticed that the Milestone clock continues to tick on days where no business hours are set.

Repro
1. Login as a System Admin
2. Create Business Hours with no hours for today
3. Create a case with an Entitlement Process so that it generates a Milestone

At this point you;ll notice that the Milestone clock starts ticking.

Workaround
No workarounds at this time.

Reported By (1)

John Tieu

Is it Fixed?

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