Milestone clock continues ticking when not in Business Hours
Last updated 2022-02-10 ·Reference W-2498701 ·Reported By 1 users
Users may have noticed that the Milestone clock continues to tick on days where no business hours are set.
1. Login as a System Admin
2. Create Business Hours with no hours for today
3. Create a case with an Entitlement Process so that it generates a Milestone
At this point you;ll notice that the Milestone clock starts ticking.
No workarounds at this time.
Reported By (1)
Is it Fixed?
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