Enhanced Email: Send an Email from Contact with only Custom Field email throws error
Trailblazer Community

Known Issues · Fixed

Enhanced Email: Send an Email from Contact with only Custom Field email throws error

Email Clients

Last updated 2017-04-14 ·Reference W-3193788 ·Reported By 28 users

Fixed - Winter '17

Summary
With the feature "Enhanced Email" enabled when a user attempts to send an email from a record that only contains a populated custom email field but no standard email field populated will result in an error:

"Review all error messages below to correct your data. FirstName LastName does not have an accessible email address."

Repro
1. Enable Enhanced Email
2. Standard email field is blank & custom email field has sfdctesty@yahoo.com.
3. Try to send an email and you will see error "SFDC TESTY for email does not have an accessible email address."
4. Add any email address to the standard email field.
5. Try to send email to the work email again.
6. Email will send.

Workaround
-Disable "Enhanced Email"
or
-Add an email address to the standard email field

Reported By (28)

Corinna King-Brown Jeremy Bergtholdt Christopher White Rebeca Mahler Mark Sandvig Kyle Piercy Robert McGinley Peter Lai Anuj Dixit Nicholas Ramirez Parnell Maxwell Vanessa Szajnberg Stephanie Crane Sylvinne Lambeau Brian Potter Suzanne Kirincic Jarrod Schumacher Ben DeVries Sear Jasube Gouveia Alves Kathi O'Neill Joshua Hoskins Jin Park Kai Chen Evan Stone Jeff Jones Ryan Weeks Seth Wilson vcsadmin vcsadmin

Is it Fixed?

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