Slowness when the "Team" related list is on the User page layout
Trailblazer Community

Known Issues · Fixed

Slowness when the "Team" related list is on the User page layout

Performance

Last updated 2022-02-10 ·Reference W-3175164 ·Reported By 1 users

Fixed - Winter '17

Summary
In certain situations a user record may be incredibly slow to load or will time out. This is caused by an inefficient query. To test if the slowness you are experiencing is related to this issue you can remove the team related list from the user page layout. Then follow the "From Chatter" reproduction steps below. If performance is significantly improved please follow this mark that this known issue affects you.

Repro
From Chatter:
1) Click on a user to bring up their chatter profile
2) Select "User detail" from the options drop down (upper right corner of the frame).

From Setup:
1) Enter Setup
2) Select Manage Users
3) Select a user

Workaround
Remove the team related list from the user page layout. Note, this will only change the behavior when accessing the user record from chatter.

Another alternative would be to enable separate loading of related lists. This will allow the main user details to load as it's own process separately from the related lists. This should improve the perceived performance from both reproduction methods.

Reported By (1)

Gina DeCastro

Is it Fixed?

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