Using Firefox on iOS to start a Live Chat errors
Trailblazer Community

Using Firefox on iOS to start a Live Chat errors

Last updated 2017-11-27 ·Reference W-3055467 ·Reported By 5 users

Fixed - Winter '17

Summary
If you use Firefox on an iOS mobile device to initiate a Live Agent chat session, the browser page will redirect and you will get an error on page and the chat will not load.

HTTP ERROR: 500
Problem accessing /content/prechatVisitor.
Reason: Server Error

Repro
1) Using a iOS mobile device, start your firefox browser.
2) Go to the website where your "Chat with Support" button is located.
3) Start a chat from the mobile device.
4) Redirect error should occur as mentioned.

Workaround
You can use any other browser or mobile device to start the chat without error.

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