Salesforce Triggered Send receiving Invalid Email for new contact/lead
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Salesforce Triggered Send receiving Invalid Email for new contact/lead

Marketing Cloud Integrations , Marketing Cloud Sending

Last updated 2019-09-06 ·Reference W-4053698 ·Reported By 1 users

No Fix

Summary
Customers using a combination of Marketing Cloud Connector and Salesforce Triggered Sends may see triggered sends fail for new contacts/leads created through a form, who have partial information synchronized to the synchronized data extension in Marketing Cloud including a null email address value.

Repro
1. Configure synchronized data sources including the contact and/or lead object
2. Create a triggered send to launch upon creation of the contact/lead object record
3. Create a new contact/lead via a form
4. If the contact had a partial synchronization, the trigger will fail with an 'Invalid Email' response

Workaround
Utilize Journey Builder with entry using the same object and based on the same requirements of the trigger.

Reported By (1)

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