Snap-Ins Prechat sending out Case Assignment Emails to Chat Agents
Trailblazer Community

Snap-Ins Prechat sending out Case Assignment Emails to Chat Agents

Live Agent , Service Cloud Console

Last updated 2020-05-30 ·Reference W-5232743 ·Reported By 150 users

Fixed - Summer '20

Summary
When you utilize the standard pre-chat form for the case object for Snap-Ins, your agents may receive emails stating that a case has been assigned to them when they take a new chat. All of the proper measures will be taken in the org to not receive the emails, but they will still persist.

Repro
1. Have Snap-Ins set up in your org and use the standard pre-chat form for the case object.

2. Go online via the console and accept a chat.

3. Shortly after the chat is accepted, you will receive an email stating.

Case transferred to you.
Case ######## has been assigned to you. Please click on the link below to view the record.

Workaround
None at this time.

Reported By (150)

Soraya Bastemeijer Cobra CRM Beroepentuin Bob McGrath Rhadisha Davis Tiina Kallio Arjan Maks Paul Sayegh Julian David Stanislav Lotsmanov Iryna Ivanets Subhalaxmi Parija Sudhakar Navuluri Amal Hatmi Sira Cormier Mauricio Sonza Jackie Daury Jessica Craven Kenichiro Katano Dana Sander j Stilling Laxmi Chaitrika Bandaru Anthony Domizio Salesforce Admin Reed Marquand Claudia Gomez Katie Reid Dishang Valotia Daniel White Arpit Jain Narendra Aki Antonio Torres Sampras M Natasja Daams Sanni Sädevirta Phil Blaney Mike Cancel Rick van Laar Eliska Netopilova Coco Chan Greg Stone Sonali Kamra Michaela Bernt Erin Rico-Allen Ronald Jimena Jessica Watkins Tena Wolver Catharina Amandusson Olivia Greenidge Alexander Houghton Oskar Bouveng Team Xede vamsi ch Cristina Salvador Guillermo López Anna Mikovari Matt Freedman Andreas Lilleboe Mike Staniewski Michel Carrillo Jani Hintsala Lava Protocols Matyas Kahle Michaela Libalova Lubomir Mazura Alex Groag Chris Norton Chris Norton Ron Leeflang Adya Shruti Sergey Perevesentsev Bruno Mesquita Brett Rubel Stian Åsen Evelina Bloj Nicoleta Dohotaru Sebastian Torres Mansoor Sardar Christian Kreißl Eric Tiggemann mayank jain Petra Steck Satu Karaksela Julie Brueggeman Robin Roach Cynthia Yang Rebecca Loza Sandra Amaro Jon Rust Wendy Kreminski Jonathan Arteaga Minna Poutanen Divya Verma Scott Searle Andy Thompson Dan Vestlund Floris Groeneveld Administrator Verveforce Deepak Kala Stephanie Larkins Tomasz Wodecki Ebba Davidsson Tari ter Maat Ewelina Mokracz Magdalena Bogacz Olga Matyja Alina Paeta Zuzana Stejná Irene Stamouli Cveta Mincheva Coneva Mónika Tatár Stefanos Migas Kata Persaits Edit Futó Fikó Éva Lejla Ključević Mariana Bal Papp Péter Ivana Zirdum Krakler Ágnes Krassó Tímea Nagy Rita Hanna Lozko Peter Csikai Maria Reinholt Manuel Marenco Noah Rouse Mira Daskalova Aleksei Akulistõi Viktoria Vykukelova Shannon Resch Kevin Schultz Katie Reid Michael Machado SaaS Consulting Group Lynda Kane Mervi Berner Matthew Brown Satish Palyam Sreekantha Gorla Minna Poutanen Yannis Vandevelde Martijn Reekmans Travis Dews Katie McGuinness Øyvind Huuse Sebastian D Micah Graf Caroline DiSoco Amanda Newton Rama Konda

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP28 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS12 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS123 CS137 CS138 CS13 CS133 CS132 CS14 CS148 CS142 CS15 CS152 CS151 CS165 CS16 CS169 CS17 CS18 CS194 CS19 CS198 CS196 CS195 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS30 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS50 CS51 CS52 CS53 CS54 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS70 CS71 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS82 CS83 CS84 CS85 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS93 CS94 CS95 CS96 CS97 CS98 CS99 EU7 EU8 EU10 EU12 EU13 EU14 EU15 EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA146 NA147 NA148 NA154 NA155 NA172 NA174 NA171 NA173 NA196 NA21 NA46 NA47 NA49 NA52 NA54 NA57 NA58 NA59 NA61 NA62 NA64 NA65 NA66 NA67 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA79 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5 UM6 UM7

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