Snap-Ins Prechat sending out Case Assignment Emails to Chat Agents
Last updated 2020-05-30 ·Reference W-5232743 ·Reported By 150 users
When you utilize the standard pre-chat form for the case object for Snap-Ins, your agents may receive emails stating that a case has been assigned to them when they take a new chat. All of the proper measures will be taken in the org to not receive the emails, but they will still persist.
1. Have Snap-Ins set up in your org and use the standard pre-chat form for the case object.
2. Go online via the console and accept a chat.
3. Shortly after the chat is accepted, you will receive an email stating.
Case transferred to you.
Case ######## has been assigned to you. Please click on the link below to view the record.
None at this time.
Reported By (150)
Is it Fixed?
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