All Contacts List shows 0 instead of full List of Contacts
Trailblazer Community

All Contacts List shows 0 instead of full List of Contacts

Marketing Cloud Audience/Contacts

Last updated 2019-07-10 ·Reference W-3969508 ·Reported By 0 users

In Review

When reviewing your All Contacts List in Contact Builder, the system may show 0 Contacts on screen and this is caused by a User Defined Attribute being created with exactly the same name as a System Attribute, for example ContactKey.

- Create a User Defined Attribute on the MobileConnect Demographics DE named ContactKey
- Move in the All Contacts section on Contact Builder
- Select All Contacts in the top left
- Notice the count shows as 0 instead of your full list of Contacts

Move/remove data from the User Defined Attribute into a new one named differently and delete the original named the same as a System Attribute.

Reported By (0)

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.