Publishing a triggered send from the triggered send grid does not update preheader if the email has changed.
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Publishing a triggered send from the triggered send grid does not update preheader if the email has changed.

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

Last updated 2019-05-31 ·Reference W-4635065 ·Reported By 1 users

No Fix

Summary
A triggered send is paused and then the email is changed. The change involves the Subject and Preheader values. Once the email change has been made if you publish the triggered send from the triggered send grid the preheader is not updated to the new value.

Repro
Create an email with subject set to Subject 1 and preheader set to Preheader 1
Create a triggered send using the email created above, subject and preheader boxes populate.
Save and start the triggered send.
Pause the triggered send.
Go to the original email and change the subject to Subject 2 and preheader to preheader 2.
Go to Triggered send Grid.
Check the checkbox next to triggered send.
Click Publish.
Click into Triggered send and the Subject is set to Subject 2 but the preheader is set to Preheader 1.

Workaround
Publishing from the triggered send configuration (where the triggered send can be edited) the new Preheader is picked up.

Reported By (1)

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