In Lightning, Case Assignment Email notification is sent to Queue members/User when ownership of record is changed through Workflow Field Update
Last updated 2022-02-10 ·Reference W-4492509 ·Reported By 10 users
In Lightning Case Assignment Email notification is sent to Queue members/User when ownership is changed through Workflow Field Update. This issue also affects Process Builder field updates.
1. Create Workflow Field update to update case owner to User/Queue ( Go | Setup | Create | Workflow Rule ).
2. Create Assignment Rule ( Go | Setup | Customize | Cases | Assignment Rule ) .
3. In Lightning UI, create new Case that meets the criteria of the Workflow rule. Queue member/User will receive below email notification:
Case xxxxxxxx has been assigned to you. Please click on the link below to view the record.
1. Define Queue Email to avoid email notification to Queue members
Is it Fixed?
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