Delivery rate on Mobile Connect user interface and SMS Tracking Report are different
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Delivery rate on Mobile Connect user interface and SMS Tracking Report are different

Marketing Cloud Mobile , Marketing Cloud Reporting

Last updated 2019-05-31 ·Reference W-4235410 ·Reported By 10 users

No Fix

Summary
Delivery rate on Mobile Connect user interface and SMS Tracking Report are different

Repro
1. Create SMS Tracking Report for SMS message that has already been delivered.
2. Go to Mobile Connect SMS message UI screen.
3. Compare the SMS Tracking Report delivery percentage with the Mobile Connect UI delivery percentage. Cross referencing will show different delivery percentages.

Workaround
Please use the SMS Tracking report as the source for SMS delivery.

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