Salesforce for Outlook - sync gets stuck on 0% The database file is locked
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Salesforce for Outlook - sync gets stuck on 0% The database file is locked

Outlook

Last updated 2020-09-17 ·Reference W-4371914 ·Reported By 153 users

In Review

Summary
Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked


Sync log

2017-09-22 11:27:49,021 INFO [Contact] Resync Called
2017-09-22 11:27:52,773 INFO [Event] Resync Called
2017-09-22 11:27:54,322 INFO [Task] Resync Called

- Trace.log

2017-09-22 11:36:02,471 [SyncThread] DEBUG sfdcreplication [ACCOUNT] Inserting into Salesforce Replication: Nimak Plastics
2017-09-22 11:36:16,848 [6 ] INFO general Sync throttling perm is enabled
2017-09-22 11:36:43,316 [SyncThread] ERROR dblayer [CONNECTION FAILED] useutf16encoding=true;data source="c:\users\andy_\appdata\roaming\salesforce.com\salesforce for outlook\db\sync.db";synchronous=full;datetimekind=utc;default isolationlevel=serializable;pooling=true;
System.Transactions.TransactionException: The operation is not valid for the state of the transaction. ---> System.TimeoutException: Transaction Timeout
--- End of inner exception stack trace ---

Repro
It happens random for users with over 5000 records

Workaround
None

Reported By (153)

Sarjon Toma Kari Lefler Tyler Nierendorf Brett Fox Islam Ahmed Sai Kappaganthula Chris Manton-Maund Lizaveta Melnikava Frank Larkin Edwin Hill Jr Kelly Giles Rosario Tartari Will Tran Nate Bleadorn Amruta Pradhan Chris Uttley Minky Hyun Drew Edinger Doug Brady BA-SF Admin Alicia Custer Jennifer Castle Kristi Valente Tyler McDaniels Shawnna Romans Vernon Arceno Jye Sze Lee Mike Shaver Stéphane MONTBRIZON Greg Knight Mohd Imran Lindsey Ng Raul Medina Kim Sigrid Espiritu Holly Caston COIT MEJORAMIENTO James Jones Jeff Gillis Patty Shields Gretchen Gaither Josh Jones Alex Boschetto Anthony Sannazzaro Abigail Selter veena r Morgan Thomas Hugo Rukavina Nabia Nadir April Belso William Keam Vijaya Bysa Samantha Lisk Cory Payne Avanxo Colombia Alejandro Olmos Nick McCall Jeff Foley James Matters ZAHIR HUSSAIN ABDUL SAMATH Emily Hunt Terry McMillan Livia Whisenhunt David Richter Peter White Manny Sasson Heidi Mercer Lisa-Jane Harvey Maximilian Schmittau Michael Huber Tarl Anderson Michael Watts Michael Pogorelec Melanie Miller Michael Davis Erin Tice A R W Shannon Martin Dylan Filip Tomik N Kalpana Vasireddy Jukka Okkonen Sai Raj Kiran Kandula Andrew Bethel Melissa Administration Cindy Holt Vandhana Nand Gabe Lesser Kerith Helland Chuck Villano Stephen Baker Matthew Vincent Tome Avelovski Dan Williams Dave Eubanks Peter Moyle Curt Pemble Madhuri Boyapati Austin Kelly-Rosales Antika Abdallah-Grenon Vinay Kulkarni Brad Huntington Ronen Korin Jeff Van Fleet Jeff Palmer Perry Fine Sales Admin Ivan Feinseth Jenn Rudzena Brian Todd Mary Daly Michael Tamosaitis Jennifer Linzy Namrata Umbarkar Rob Lammert Chris Ingram Alicia Hunck Rich Lalley Dennis Kempner Briana Mueller Lee Traweek Michael Merker KI Admin Stefanie Matsas Katy Roberts SpearMC Sales Jagdip Chahal Jack Wilmot Jamie Denton JP. Nikko AM Systems Bola Ola Dave O'Connor Kent Edh Jansen Caroline Häming Eric Ryan Brad Scholtz Maria Zambrana Jeremie BOISSET Kristie Smith Laureen Kahn Danielle Allan Arlon Wilber Jordan Gruzinski Erin Spencer Tony Cardone Kayce Zeller John Ashford Luke Beedle Evgeniy Shtyforuk Max Berkelder Kevin Dammen Salesforce Administrator Nicolas MAUREL Julie Maloney

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP28 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS12 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS123 CS137 CS138 CS13 CS133 CS132 CS14 CS148 CS142 CS159 CS152 CS151 CS15 CS162 CS16 CS169 CS165 CS160 CS17 CS18 CS189 CS194 CS197 CS19 CS198 CS196 CS195 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS30 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS46 CS47 CS49 CS50 CS51 CS52 CS53 CS54 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS70 CS71 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS82 CS83 CS84 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS94 CS95 CS96 CS97 CS98 CS999 CS99 EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 EU33 EU34 EU35 EU36 EU38 EU39 EU40 EU41 EU42 EU43 EU45 IND1 IND2S IND3S NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA146 NA147 NA148 NA154 NA155 NA150 NA172 NA174 NA171 NA173 NA196 NA202 NA21 NA46 NA47 NA49 NA52 NA54 NA57 NA58 NA59 NA61 NA62 NA64 NA65 NA66 NA67 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA79 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5 UM6 UM7

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