Bulk Upsert and Update of CaseComments don't work correctly
Trailblazer Community

Known Issues · In Review

Bulk Upsert and Update of CaseComments don't work correctly

Apex , Performance , Platform , Developer Console

Last updated 2022-02-15 ·Reference W-4236035 ·Reported By 25 users

In Review

Summary
Upserting and Updating the CaseComment object methods gives error: QUERY_TIMEOUT, Your query request was running for too long.

This happens for Lists of CaseComments upserting or updating in bulk.

This occurs in test methods and outside test methods

System.DmlException: Update failed. First exception on row 1 with id 00axx000000BbSoAAK; first error: REQUEST_RUNNING_TOO_LONG, Your request was running for too long, and has been stopped.: []
The error also occurs with upsert command and the error QUERY_TIMEOUT will occur for same code in test methods

Repro
Open the developer console and paste the following code in anonymous debug window and run
Account newaccount = New Account(Name='test account');
Insert newaccount;
Case newcase = New Case(AccountId=newaccount.Id, SuppliedEmail='test@tesc.com');
Insert newcase;
List<CaseComment> testcomments = New List<CaseComment>();
for(Integer i=0; i<2; i++){
CaseComment test = New CaseComment(ParentId=newcase.Id, CommentBody='test comment' + String.valueOf(i));
testcomments.add(test);
}
Insert testcomments;
List<CaseComment> comments = [SELECT ParentId, CommentBody FROM CaseComment WHERE ParentId=:newcase.Id];
for(CaseComment comm : comments){
comm.CommentBody += '!';
}
Update comments;

Workaround
Do not update/upsert CaseComments in bulk.
Instead, only update/upsert one at a time.

Reported By (25)

Chandra Sekhar Manne Brahim Hadi Doug Adcock Sean M Adam Eldridge Arti Mali Marcell C Jacek Wroblewski Marcell Csiszar Louie Amadine Tan Kristina Apps Adam Elek Davide Cintrao David Bond Andrew Taylor David Avila Alex Tennant Chris Reed Chris Reed Chris Waldron Dan Cox David Avila Josh Walwyn Nick Holland Rob Clews

Is it Fixed?

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