Salesforce Inbox - Invalid user credentials when connecting to On Premise Exchange that has TLS 1.0 disabled
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Salesforce Inbox - Invalid user credentials when connecting to On Premise Exchange that has TLS 1.0 disabled

Email Clients

Last updated 2018-02-22 ·Reference W-4186080 ·Reported By 1 users

Fixed - Winter '18

Summary
Users may see the prompt "Invalid Username or Password. Please check your credentials" when connecting to an Exchange Account with the correct credentials.

Repro
Install Salesforce Inbox and when prompted to login to Exchange or Office 365 select Exchange and supply the correct credential

Workaround
On the organizations Exchange server /EWS allow TLS 1.0 along with the current default TLS Version

Reported By (1)

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