Summer 17 - Unable to log in to sandbox with My Domain ‘Prevent login from https://test.salesforce.com’post enabled post upgrade
Trailblazer Community

Known Issues · Fixed

Summer 17 - Unable to log in to sandbox with My Domain ‘Prevent login from https://test.salesforce.com’post enabled post upgrade

Authentication , Sandbox , Summer 17

Last updated 2017-05-09 ·Reference W-3235744 ·Reported By 10 users

Fixed - Summer '17

Summary
Some customers have observed that their users are unable to log in post upgrade to Summer 17 despite having the correct credentials AND URL, in the login history we would see the following:

Status - Restricted Domain

The above occurs when the org has the following:

1. My Domain is Enabled
2. Login Policy is set to Prevent login from https://test.salesforce.com

Repro
1. Log in as admin
2. Enable the following:
- My Domain
- Login Policy is set to Prevent login from https://test.salesforce.com
3. Open a new browser
4. Go to the My Domain URL, should be something like this - https://sfdctest--testarea.cs2.my.salesforce.com/
5. Enter Credentials
6. Notice you're unable to log in

Workaround
- Disable ' Prevent login from https://test.salesforce.com under Log in Policy ( or reach out to support to have it disabled, we must have login access to the affected org)

Updates
- R&D have identified a fix for this issue and are working on resolving ASAP.

Reported By (10)

Stephen McCurry Dominique Wallace Vijaya P (Vijay) Yarlagadda Arunkumar Tharanichelvan Betty Wells Jacek Czernuszenko John Chiodo David Park Preeti Agarwal Arun Kumar Tharanichelvan

Is it Fixed?

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