Recent Items Utility Bar Insufficient Privileges When Component Contains Record User No Longer Can Access
Last updated 2022-02-10 ·Reference W-5838498 ·Reported By 10 users
If a customer is the owner of a record, and then record ownership changes to someone else (and the OWD are set to private), the user will have lost access to that record. If a sharing rule is in place granting non-owners Read access to the record, it's possible that an inaccessible record will end up in the Recent Items console utility bar component, even when it should be filtered out.
This is causing users to hit an insufficient privileges-style message when using the component, if such a record is in the list of recent items and was not filtered out.
1) Set Case OWD to Private
2) Create a sharing rule granting a user Read access to cases they are not the owner of
3) Have a Lightning Console App set up, and add the Recent Items component to the utility bar
4) Have the user create a case (the case should now be added to their recent items) then log out
5) Have another user change the case owner to themselves
6) Have the first user log in again and try to view their Recent Items - "Level of Access" message is displayed
Continue to access records until the affected record is 'cleared' from the Recent Items component
Is it Fixed?
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