Label_Missing Error after trying to Register a New Instagram Business, Facebook or Linkedin Account
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Label_Missing Error after trying to Register a New Instagram Business, Facebook or Linkedin Account

Marketing Cloud Social Studio

Last updated 2019-03-01 ·Reference W-5844926 ·Reported By 0 users

Fixed in version Marketing Cloud Social January 2019 Patch 2

Summary
While trying to register a new Instagram Business, Facebook or Linkedin Account in Social Studio Admin, you may encounter a "Label_missing" error message when the User Profile (eg: Facebook) you are currently authenticating with is returning 0 available accounts or pages to add into Social Studio.

Repro
1. Login to Social Studio, navigate to Social Studio Admin | Social Accounts
2. Select + Manage Social Accounts, Instagram Business (for example)
3. Login with your existing Facebook user profile
4. You will be redirected back to Social Studio and see a Label_Missing error if your Facebook user is returning 0 available Instagram accounts from Facebook API to add into Social Studio.

Workaround
None at this time, however, this error suggests a possible native configuration issue with the User Profile and the new page or account you are attempting to add.

Before contacting Support for assistance, It should be checked first to confirm the User Profile you are authenticating and logged in with in Social Studio, is a page admin role of the new page you are trying to add.

Reported By (0)

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