Instagram Replies in Social Studio are not displaying.
Trailblazer Community

Instagram Replies in Social Studio are not displaying.

Marketing Cloud Social Studio

Last updated 2019-01-30 ·Reference W-5801330 ·Reported By 0 users

Fixed in version Marketing Cloud Social January 2019 Patch 0.4

Summary
As part of the 218 Social release we introduced a feature to allow us to properly handle Instagram Replies and display them in our platform.

During deployment we had to roll back part of this feature as such we are not saving these post as the reply media type. This means that if you currently filter an Engage column for the Instagram Reply media type, the column will not load any posts.

Repro
1. Make an Instagram Reply post.
2. Filter an Engage Column to show only Instagram Replies.
3. Notice no results are being returned.

Workaround
There is no current work around for this issue.

Reported By (0)

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.