Unable to Reply to Instagram Business Mention Posts in Social Customer Service
Last updated 2020-06-01 ·Reference W-5802226 ·Reported By 19 users
In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response.
1. Someone Mentions your Instagram Page,
2. Post is pushed into Salesforce as a Social Post, Case or Lead
3. Replying to that Social Post results in error.
You may still reply to these posts natively or you may use Social Studio to reply to these Social Posts.
Reported By (19)
Is it Fixed?
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