Duplicate Task assignment notification is sent to record owner when ownership is updated through Process builder/Flow in Lightning.
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Known Issues · In Review

Duplicate Task assignment notification is sent to record owner when ownership is updated through Process builder/Flow in Lightning.

Process Builder

Last updated Today ·Reference W-5028222 ·Reported By 131 users

In Review

Summary
Duplicate Task assignment notification is sent to record owner when ownership is updated through Process builder in Lightning.

Repro
1. Enable Lightning.

2. Enable perm "Enable User Control over Task Assignment Notifications" under Activity setting : Go | Setup | under Quick find box, type "Activity Setting".

3. Create Process/Flow to change record ownership to different User (other than logged in User).

4. Login as the another User (defined in the process builder field update/Flow) and ensure that checkbox "Email me when someone assigns me a task" is enable under Person Setting. Login as another User | Click on Name | My Setting | Calendar & Reminder | Activity Reminder | Enable checkbox "Email me when someone assigns me a task".

5. Switch to Lightning | Create the task that meets the criteria of process/Flow, you will get 2 duplicate email notification.

Workaround
Please create Trigger to update ownership. If record ownership has to be changed to static user, please creation Workflow field update.

Reported By (131)

Jen Bryant Kristin Hasna Ruchi Garg Charlie Powell Tim Holland Chad Grooms Praisia George Brian Balderrama Jeff Stevens Sandeep Gadhiraju Hans Blaauw Emily Temkin Brady Ives Thiru S Rachel Zamora Reena Noronha Nimmy Jose Jodie Jones Dorice Berg Tom Dropik Terra Bunnell Mark Brailsford Josh Cortes Brandon Jefferson Clay Fischer swetha dhanwada MD SHAHZAD RAZA JOe Robinette Mariel Spiers Elias Sanchez EmForce Administrator Sergey Kalachev Mike Fensom Barton Davis Jakob Drees Reinaldo OJEDA Sebastian Wolske Sylvie Jacobi-McCarthy Chris Cole Maddie Broadbent Jose Luis Cano Mudit Mishra Jennifer Burgin Tim Klimasewski Samantha Wessel Jeffrey Wirtz Ron Keizer Jean-Luc Lazet Melisande Perron Waqar Hussain Dan Tømmerholen Sandra Radzimska Sam Becker Laura McCraven Jenny Back Ghanshyam Yadav Ignacio Toledo Gattoni Evan Choquette Rory Barnes Laureen Kahn Timmi Oyen Ruth Smith Michael Chyzowych Seth Cameron Jeremy Manus Erin Rougeux Dominic Böke Sameer Koshti Jack Pascale Brian Mohoric Holli Bloomer Greg Boudreau Adam Beardmore Jackie Travieso Manny Travieso David Mizrahi Diego Martin Benjamin Regler Oscar Perez Juan Carlos Pascual Darío Quintero Jesús Iglesias Felipe Bedoya Rojas Cristina Matías Casey Graves Marta Caride Accenture Caitlin Sims Margaret Ross Adam Owings PK William Diana Vazquez Grace Fang Michele Lofchie Lindsey Lund Meg McLees Jordan Houy Raghuveer Mukkamalla Ryan Dowski Alaina Papish Alexis Wu Sanjeev Shah Deepali Nayyar Vijaya Narkar Mayank Singla Ramesh Dugar Brandon Stevens Aaron Tyler Melissa Syvrais Chris Marcel Cheng Chin Yeo Pete Castagnetta Dipa Valambhia Angela Dunbar Beth Christoff Brian Stager Megan King Kapil Bagpatia Jessica Jernstadt Veronika Shatsman James Ackron Consultant ITBRM Timothy Walsh Scott Redpath Robin Fortney Robeela Ali Dorel Nasso Brandon Unruh Alexander Richter Emil Doverlind Maud Frommhold Shelly Ardenbaum

Is it Fixed?

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