Journey Builder History Page does not show recent records
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Journey Builder History Page does not show recent records

Marketing Cloud Journey Builder

Last updated 2019-10-21 ·Reference W-4851984 ·Reported By 150 users

Fixed in version Marketing Cloud October Release Patch 3

Summary
When viewing Journey Builder Event History, you may notice one or more issues:

-Contacts Accepted being greater than Contacts Evaluated
-Contacts Accepted or Evaluated showing 0 despite successful injections
-Contacts Accepted or Evaluated numbers that are lower than expected
-Clicking on either of those and not seeing any history
-Not seeing history under the History tab in Journey Builder
-Missing History for certain records

Repro
Not able to be reproduced consistently, at a certain time, or by following any general set of instructions.

Workaround
-Rely on Journey Builder Sends tracking within Email Studio
-Rely on Journey Builder Reports
-Use query activities to pull information about sends
-Use Update Contact Activities to write to a Data Extension when a contact goes down a specific path

Reported By (150)

Sameer Khalid Taylor Donahue Ted Salek Katarzyna Kupiniak (RB) DongPT Clare McKenna (Gravitai) Victor Corey Reanna Martinez Ben Merven Adam Barnes Tomas Vrzak Vidya Swar Jessica McHugh Michael Alexander Filip Paseka Suzy Rokke Alex Cheung Anastasija Zubova Björn Linde Sebastian Heilmeier Maggie Redmon Jessie Lane Josh Hampleman Laura Sinnwell Maggie VandeWiele Korina Borowycz Deirdre Lane Nick Goldsberry Gina Jordebrek Trae Jackson Jenifer Carvajalino Angela Hanson Gonzalo.Huertas Hillary Djatikusuma carlos WTT Suporte 2 Aisha Mohammed Convoy CMD Project Team Junko Suzuki David Schlicht Craig Williams Nitin Bhargava Elizabeth Gordon Scott Bolinger kameyama.sachiyo@isid.co.jp Yvonne Sclater Tomáš Vrzák Hendrik Tandiono Karen DeMers Filip Paseka Jakub Kačmarčík Christina Park Yuvraj Mehra Sergey Gorovoy Inessa Avagyan Brian Bills Move Marketing Comity Aleksandr Kovalev David Repko IDB_AdminSF_PROD Maartje Drok Davanti Admin Genesis Dean Johnson noelle.tan Robin Stark Soe Soethuya Bubblebox Bubblebox Mary Hong Van Nguyen Tran Huong Asmae Gounberek David Repko Allison Baumann Ewa Trzcionkowska Douglas Midgley Katharina Stierli Sandra Meyer Roman Peregontsev Breylor Grout Anton Norell Anton Norell Stephanie Hanley Yana Valiyeva Debajyoti Mondal Lindsay Holmes Aaron Becker Michael Dong Andrew Ferran Paul Heesbeen Sean Gomer Pierre Lebeau Xie Mo Sona Shaikh Whitney Stout BrightGen David Robuck Mohnish Chand Dani Ortega Praveen Kumar Bandi Kalido Kalido Ruben Maldonado Oskar Sundgot Overå Nicholas Howison Felipe Gregorio Ransom Barber Andy Horn Kyle Lassen Kyle Lassen John Munz Dan Franasiak Dan Franasiak Zakaria El Jazouli Katherine Kelley Timothy Schaaf Rob Inman Lucas Belloti Hans-Olav Herje Jaime Plaza Pälkiö Leo JC Minton Roisin Tuohy Luis Chang Aaron Pratt Daniel Dean Sam Friedewald Douglas Midgley Swathi Muppalaneni Thea Dwelle Webresults user Nikki Pearce Kaushal Pitroda Krishna Komanduri Alesia Dvorkina Joe Bodden Guy Ballard Jessica Ray Kelly Key Emma Egerton Steve Soyeux IT Salesforce CRM Douglas Midgley Srinivasa Singareddy Innovations Grant Ryan Sam Taylor Zeenia M Carrie Trentham Carles Hernández Soto Miguel OrangeBank Jessie Chen Michael Kenny Jerly Abis

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