Pending/Scheduled sends reflect De-duplicate By Email status from send definition instead of the job level status
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Pending/Scheduled sends reflect De-duplicate By Email status from send definition instead of the job level status

Marketing Cloud Email Studio

Last updated 2020-10-19 ·Reference W-4979706 ·Reported By 1 users

In Review

Summary
When updating an User-Initiated Email to de-duplicate by email address, all scheduled sends in tracking related to the User-Initiated Email reflects this change. This change is also reflected in the email send definition. However at the job level De-duplicate By Email still equals 0. Once the scheduled send is executed, it sends with the status it was created with.

Repro
Steps to Reproduce
1. Create a User-Initiated Email using a Classic Email or Content Builder Email and select a Message.
2. Click Edit Recipients, select recipients and then save the recipients and the User-Initiated Email.
3. Schedule the User-Initiated Email.
4. Navigate to Tracking and click on the pending email to open the properties of the send. Only lists are in the Send Target section.
5. Navigate back to the User-Initiated Email and and select De-duplicate by email addres under Data Extension Audience Option after clicking Edit Recipients.
6. Return to the schedule email in Tracking, De-Duplicate by Email Address is now Yes in the Send Target section.

Workaround
Cancel job and create new job.

Reported By (1)

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