Unsubscribe count shown in Tracking Overview does not match unsubscribe count when the data is exported
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Unsubscribe count shown in Tracking Overview does not match unsubscribe count when the data is exported

Marketing Cloud Email Studio

Last updated 2018-12-18 ·Reference W-4033723 ·Reported By 2 users

No Fix

Summary
When sending to multiple data extensions using a publication list, if one of the data extensions is deleted and the subscribers on the missing data extension have unsubscribed then the count shown in the overview will not account for those on the deleted data extension.

Repro
1. Send an email to multiple data extensions using the same publication list.
2. Once received, unsubscribe subscribers from the top most data extension
3. Delete the data extension used for the unsubscribe.
4. Check the tracking overview the number of unsubscribes will be incorrect.

To reproduce correctly, there should be a waiting period of 6-7 days between steps 3 and 4.

Workaround
No workaround necessary. The unsubscribe count shown in the exported data is correct, and all subscribers who attempted the unsubscribe were unsubscribed correctly. The count shown in the overview does not take the deleted data extension into account.

Reported By (2)

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