User gets "This skill required is already required on this record" error when creating a Work Order
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Known Issues · No Fix

User gets "This skill required is already required on this record" error when creating a Work Order

Last updated 2017-07-12 ·Reference W-4005457 ·Reported By 2 users

No Fix

Summary
Users may see the following error when they create a Work Order that is related to a Work Type:

"This skill required is already required on this record"

The error will be isolated to Summer '17 environments that have a custom field on the Skill Requirement object with the Unique property enabled.

Repro
1. Login as a System Admin

2. Create a custom field on Skill Requirement of type Text and enable the property to make the field Unique

3. Create a WorkType that has a Skill Requirement record and enter a value for the custom field

4. Create a WorkOrder and set the Work Type value to the new Work Type you created

Actual Results:
===============
- User receives an error: "This skill required is already required on this record"

Expected Results:
=================
- Service Appointment created and Scheduled

Workaround
No workarounds at this time. You may want to consider setting the value of the custom field to null until the issue is resolved.

Reported By (2)

Alex Delgado Puneet Vyas

Is it Fixed?

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