Tracking Extract showing opens in Firefox instead of Chrome
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Tracking Extract showing opens in Firefox instead of Chrome

Marketing Cloud Email Studio

Last updated 2019-12-10 ·Reference W-3496732 ·Reported By 0 users

No Fix

Summary
When running a tracking extract for a Marketing Cloud send, the results show opens using the Firefox browser, even though the opens were actually done with Chrome.

Repro
1. Send a test email
2. Open the email using Chrome
3. Run a tracking extract on that send
4. View the Opens.csv file that is produced in the Tracking Extract.

The results incorrectly indicate that Firefox was used for opens.

Workaround
This is due to Google's caching policies. The default for Google caching opens, which is an image pixel, will be from Mozilla.

Reported By (0)

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